Privacy policy

PRIVACY POLICY

Lyraobjects (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you visit, interact with, or make a purchase from our website (the “Services”).

1. INFORMATION WE COLLECT
When you visit or make a purchase through our Services, we collect certain information necessary to process your order and provide a seamless shopping experience:
- Contact & Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Technical & Device Information: IP address, browser type, device type, time zone, and interactions with our store (collected automatically via cookies and Shopify system logs).

2. HOW WE USE YOUR INFORMATION
We use your personal information to:
- Process and fulfill your orders, including payment processing, shipping arrangements, and order confirmation updates.
- Communicate with you regarding your orders, customer service inquiries, or technical support.
- Screen orders for potential risk, fraudulent transactions, or chargebacks.
- Improve and optimize our store layout and operational efficiency.

3. SHARING YOUR PERSONAL INFORMATION
We share your personal information with trusted third-party service providers to help us operate our store and serve you:
- Shopify: Our store platform is powered by Shopify. Shopify processes your personal data on our behalf to facilitate sales and site functionality.
- Shipping Carriers & Payment Processors: We share relevant shipping and billing data with logistics companies and payment gateways (such as PayPal) solely to complete transactions and deliver packages.
- Compliance & Legal Obligations: We may disclose information if required by applicable laws, regulations, or legal requests.

4. COOKIES AND TRACKING
We use cookies and similar technologies to enhance browsing experience, remember shopping cart items, and analyze site performance. You can control cookie preferences through your browser settings, though disabling them may affect store functions.

5. DATA SECURITY & RETENTION
We maintain reasonable administrative and technical safeguards to protect your personal information. When you place an order, we retain your order information for our operational and transaction records unless and until you ask us to erase this information.

6. YOUR RIGHTS
Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of the personal information we hold about you. To exercise these rights, please contact us at our email below.

7. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our operational practices or legal/regulatory requirements.

8. CONTACT US
For more information about our privacy practices, or if you have questions or concerns, please contact us by email at:

Email: support@lyraobjects.com