Shipping policy

Shipping Policy

We aim to process and ship your orders as efficiently as possible. Please review our shipping guidelines below.

Order Processing Time
- Standard Processing: Orders are typically processed and transferred to our shipping carriers within 2-5 business days after payment confirmation (excluding weekends and public holidays). 
- Peak Seasons: During major sales, live stream events, or holidays, please allow an additional 1-3 business days for processing.

Shipping Rates & Destination Regions
Shipping costs apply to orders under $50 and are calculated at checkout. We proudly ship to select international destinations:
- North America: Continental U.S. (excludes Hawaii, Alaska, military addresses, and territories), Canada
- Oceania: Australia, New Zealand
- Asia: United Arab Emirates, Japan, South Korea, Malaysia, Thailand, Singapore, Israel
- Europe: United Kingdom, Germany, France, Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Italy, Ireland, Finland, Denmark, Czechia, Belgium, Austria

Estimated Delivery Time
- Estimated Delivery: 8-15 business days after processing is complete.
- Disclaimer: Delivery times provided are estimates only and are NOT guaranteed. Transit times depend heavily on shipping carrier performance, customs clearance, and local postal services. Lyraobjects is not liable for delays caused by logistics providers, weather, strikes, or customs inspections.

Order Cancellations & Address Accuracy
- No Order Cancellations: Once an order is placed, it enters our processing queue immediately and cannot be canceled, modified, or refunded.
- Address Accuracy: Customers are solely responsible for providing correct and complete shipping addresses at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer or failed deliveries due to missing information.

Tracking Information & Customs
- Tracking Notice: You will receive a shipment confirmation email with a tracking number once your order has dispatched. Please allow 48-72 hours for tracking status to update in the carrier system.
- Customs & Import Fees: Any applicable customs duties, import taxes, or local clearance fees are the sole responsibility of the customer. Posted prices do not include customs or import charges, and international returns due to customs delays or unpaid customs fees are not accepted.

Lost, Stolen, or Delayed Packages
Once a package is handed over to the carrier, risk of loss passes to the customer. 
- If a package is delayed, stuck in transit, or marked as "Delivered" but you have not received it, please contact the local shipping carrier directly with your tracking number to open an investigation.
- If your package remains untracked or stuck for more than 15 business days, please contact our support team for guidance.

Contact Us
For shipping-related queries, please email us at support@lyraobjects.com with:
1. Your Order Number
2. A description or screenshot of the tracking issue